Shipping Information
SHIPPING COST CALCULATION?
The cost of shipping can vary depending on the shipping destination and the store’s policy. To get an accurate estimate of your shipping charges, simply add your desired items to your cart, proceed to checkout, and enter your shipping address. The shipping cost will then be automatically calculated and displayed in your total cost.
For Continental US: Standard Shipping: $4.99 for all items
Rest of World: Standard Shipping: $9.99 for all items
DELIVERY LOCATIONS?
Packages shipped from our store: 550 Market St, San Francisco, CA 94104 USA via our partnership with FedEx, DHL, USPS, Yun, and UPS.
We offer worldwide shipping, so you can receive your items no matter where you are.
ORDER PROCESSING TIME
We process orders between Monday and Saturday. Orders will be processed within 1 to 2 business days of ordering and then shipped. Please note that we are off on the weekend which may cause the delay.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
TIME FOR THE BUYER TO RECEIVE THEIR ORDER
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
– On average, orders will be processed within 1 to 2 business days of ordering and then shipped
These are our estimates shipping time:
United States: 5-10 business days
Worldwide: 10-25 business days
Total time you receive your order at United States= Processing Time + Shipping Time = 6 – 12 day
Total time it took you to receive your order outside of the US = Processing time + Shipping time = 11 – 27 days
MULTIPLE DELIVERY ADDRESSES?
Unfortunately, we do not support shipping to multiple addresses for a single order. If you would like items delivered to different addresses, please place separate orders for each address.
PO BOXES AND MILITARY APO/FPO ADDRESSES?
We do accept shipments to PO Boxes, but we are unable to ship to Military APO/FPO addresses.
VAT TAXES?
Please note that items shipped internationally from the US we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient.
Local customs or VAT charges may apply, depending on the recipient’s country. For more information, please contact your local customs office to learn more about your country’s customs policies.
Order cutoff time: GMT-8 12:00 AM Pacific Standard Time (Los Angeles)
Our office hours are Mon – Sat: 9AM-5PM EST
US Office: 550 Market St, San Francisco, CA 94104 USA
+1(909) 643-5987
[email protected]
VN Office:451/24/10 To Hien Thanh, Ward 14, District 10, Ho Chi Minh City, 700000 VN
+84 976611397